Refund & Return Policy

Eligibility for Returns

Products may be returned under the following conditions:

• Items are returned within 30 days of delivery
• Products are in original, unused condition
• All original packaging and tags are intact
• Return authorization has been obtained from our team
• Products meet our quality standards for resale

Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized products
• Items damaged by misuse or normal wear
• Products returned after 30 days
• Items without original packaging or tags
• Clearance or final sale items

Refund Methods

Refunds will be processed using the original payment method:

• Bank transfers: 3-5 business days
• Credit cards: 5-10 business days
• Wire transfers: 1-3 business days
• Other payment methods: As per original terms

Refund Amount

The refund amount will be the original purchase price minus any applicable restocking fees, return shipping costs, or processing charges as outlined in your purchase agreement.

Exchange Policy

We offer exchanges for:

• Defective or damaged products
• Incorrect items shipped
• Size or color variations (subject to availability)
• Quality issues identified upon delivery

Exchange Process

Exchanges follow the same process as returns. We'll arrange for replacement items to be shipped once we receive and approve the returned products. Any price differences will be charged or refunded accordingly.

Quality Guarantee

We stand behind the quality of our products. If you receive defective items, we will provide a full refund or replacement at no additional cost, including return shipping.

Reporting Defects

Defective products should be reported within 48 hours of delivery. Please provide photos and detailed descriptions of the defects to expedite the resolution process.

Return Shipping

Return shipping costs are typically the responsibility of the customer unless the return is due to our error or defective products. We may provide prepaid return labels for certain situations.

Packaging Requirements

Items must be securely packaged to prevent damage during return shipping. We recommend using the original packaging when possible and ensuring adequate protection for the products.